Education & Experience

• Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills
• Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required
• Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies
• Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service
• Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift